Refund policy

 

30-Day Return Window
We offer a 30-day return policy, giving you 30 days after you receive your item to request a return.

 

Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn or unused.

  • It must have all tags attached.

  • It must be in its original packaging.

  • You must have the receipt or proof of purchase.

To begin the return process, please contact us at shop@skewed.com. Once you have connected with us, we will provide you with the necessary instructions for returning your item.

 

Key Return Details
If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Please ensure all returns are addressed to the following location:

SKEWED Store Södra Tullgatan 4 211 40 Malmö SWEDEN


Damages and Issues


Inspecting Your Order
Please inspect your order upon reception. If you find the item is defective, damaged, or if you receive the wrong item, please contact us right away. 


Exceptions / Non-Returnable Items


Items We Cannot Accept
Certain types of goods we cannot return. These non-returnable items include:

  • Custom products (such as special orders or personalised items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

Sale Items and Gift Cards
Unfortunately, we  cannot accept returns on sale items or gift cards.

If you have any questions or concerns about whether your specific item is returnable, please get in touch with us on the email address provided before starting the return process. Thank you. 

 

Exchanges


The quickest and most efficient way to get the item you want is to follow a simple two-step process:

  1. Return the item you currently have (following the standard return process).

  2. Once your return is accepted, make a separate purchase for the new item.

This method ensures the fastest delivery of your desired replacement.


European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have an additional right to cancel or return your order within 14 days of receipt, for any reason and without needing to provide a justification.

To exercise this right, your item must still meet the following return criteria:

  • It must be in the same condition you received it.

  • It must be unworn or unused, with tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase


Refund Timeline


If your refund is approved, the funds will be automatically credited back to your original payment method.

Please keep in mind that while we process the refund quickly, it can take up to 10 days for the funds to actually appear in your account, depending on your bank or credit card company's processing time.

If more than 15 business days have passed since we approved your return and you still haven't received your funds, please contact us immediately at shop@skewed.com for assistance.